FAQ

• How can I find the price list of a hotel?

After you have selected the hotel of your preference, do select the dates that interest you and click ‘check availability’. Following, without delay, the prices of available rooms will be displayed.

• By making the booking via escapeurope.com will my credit card be charged?
  

No. The escapeurope.com never charges the customer’s credit card. Credit card is required by the hotel as a mean to guarantee the reservation. Depending on the cancellation policy of each hotel, your credit card may go though the process of ‘prior approval’. Other services provided by our website, such as car rentals, transfers and flights are a matter of different terms and conditions and credit card will be charged.

• What ‘prior approval/pre-authorization" means?
  

Many hotels, prior to the arrival of the customer, apply a ‘preliminary approval’ of the credit card. A pre-check on the validity of your credit card takes place. This process ‘blocks’ an amount that varies from the cost of one night to the total cost of reservation. This is a preventative measure that hotel adopt in case of no check in or late cancellation. The amount will be automatically released within two weeks.

• How do I change or cancel the reservation?

Visit the home page, in the upper right site, click on the ‘My Booking’. Enter your reservation code and fill in the necessary fields. Escapeurope.com will not change you a cancellation fee.

• How and when shall I pay for my booking?
  

You will pay directly at the hotel during your stay there. The payment way depends on you and the accommodation. You can pay either using your credit card or cash the departure day.

• How do we make the reservation and in which way that protect the privacy of our customers?
  

Your personal information are been sending to us via a secure server. We use the most advanced technology to protect your privacy and under no circumstances delegate the information entrusted to us. Your credit card information is coded using the ‘Secure Socket Layer (SSL) method. The SSL certificate has awarded by the international company ‘Go Daddy’.

• Can I book via phone without using my card on-line?
  

Yes. Contact customer service of escapeurope.com. Make sure you have chosen correctly the dates and the accommodation. Yet, a valid credit card is needed to confirm your booking and a valid e-mail address in order to be sent the confirmation of your reservation.

• What should I pay for the services provided by escapeurope.com?
  

Nothing. The services provided on the site for hotel reservations are free for our customers. Our payment will take place later by the hotel. The escapeurope.com will never charge the credit card for any reason. Moreover, you will not be charged with cancellation fees. The car rental services, transport to and from the hotel, flight reservations and travel insurance provided by third parties in conjunction with the escapeurope.com, therefore it is required the charge of some or the entire amount. For more details see the terms and conditions of each service separately.

• In case of late cancellation or no check in, will the hotel charge me?
  

The escapeurope.com will never charge for any potential reservation changes or cancellation through the system. However, it is possible that the hotel might charge a part of total stay in case of no show or late cancellation. Please check the cancellation policy of each hotel prior any reservation.